Warranty escalations

This page is made available to procuring entities utilizing NASPO ValuePoint PC Master Agreement MNNVP-133 only. This page is specially designed for HP/NASPO VP procuring entities purchasing non-HP branded products through the HP/NASPO VP contract. This is intended to address non HP warranty related product assistance and also escalations beyond the original manufacturer's warranty coverage. The terms and conditions of the Original Equipment Manufacturer's standard warranty will apply to all warranty claims.

In order to receive third party warranty assistance, HP has provided you with two options to obtain assistance. You can call HP at 1-800-332-2497 (option 7) between the hours of 8:00 a.m. and 5:00 p.m. PST and be prepared to provide the information requested below or you can complete the below form in its entirety and simply hit submit. If you complete the below form and hit submit, you will be contacted within 24 hours or less regarding resolution of your warranty claim.

Please note that incomplete information requested below may cause a delay or possibly failure to receive proper support from HP on your warranty claim. Please note that this is only for warranty claims, if you are calling about non HP branded product received that was damaged in transit, please contact HP Customer Service Support for Order Management at 1-888-202-4682 and follow the prompts.

Available to State & Local Government and education customers that are eligible to purchase under the NASPO ValuePoint PC contract only.

Contact information

Purchase order address

Ship to address (if different from the Purchase Order address)

Warranty escalation information

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